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Free UK delivery on every order · Same-day dispatch before 2pm · 12-month warranty · 30-day returns Free UK delivery on every order Same-day dispatch before 2pm 12-month warranty 30-day returns
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Free UK delivery
Free on every order. Order before 2pm for same-day dispatch.
12-month warranty
Every device is covered for 12 months, batteries for 3 months.
Real UK support
Call +44 7438 539585 or email info@mobilephonemarket.co.uk, Monday to Friday 9am–5pm.
Secure payments
Pay by card, PayPal, Apple Pay, Google Pay or Shop Pay.
Quick answers about delivery, grades, warranty and returns from our UK team.
Delivery is free on every UK order, with no minimum spend. Orders placed before 2pm on a working day are dispatched the same day and normally arrive within 2–4 working days.
We email you a shipping confirmation with a tracking link as soon as your order is dispatched. You can also see your order and tracking by signing in to your account.
Not at the moment. We deliver to UK addresses only.
Deliveries outside mainland UK and to BFPO addresses may have restrictions and can take longer. If you're unsure, call or email us before ordering and we'll confirm.
Yes. Every phone is unlocked and works with any UK network.
Every refurbished device is fully tested and works as it should. The grade only describes how it looks:
Items listed as Brand New are new, unused devices.
Battery health on our refurbished phones ranges from 80% up to 100%. Batteries are covered by a 3-month warranty.
Your device comes with a compatible, fully working charging cable, packed in our Mobile Phone Market packaging.
Yes. Every device is data-wiped and restored to factory settings before it is sold, so it's ready to set up as your own.
Our refurbished devices are tested, fully functional and restored to factory settings, and every one comes with a 12-month warranty. You get the same phone for less, and it's better for the planet than buying new.
Refurbished devices come with a 12-month warranty covering faults in materials and workmanship. Batteries are covered for 3 months. New products also have a 12-month warranty. Accidental damage and misuse aren't covered.
Email info@mobilephonemarket.co.uk with your order number and the problem. We'll send you a returns (RMA) number and tell you where to send the device.
Yes. You have 30 days from the day you receive your item. It must be unused and in the same condition, with all accessories. Email info@mobilephonemarket.co.uk for a returns (RMA) number first.
Return postage is paid by you. Please use a tracked service, as we can't be responsible for returns lost in transit.
Contact us within 24 hours of delivery by email (info@mobilephonemarket.co.uk) or phone (+44 7438 539585) and we'll arrange a replacement.
Skipping these steps can delay or stop your return being processed.
You can pay by debit or credit card, PayPal, Apple Pay, Google Pay or Shop Pay. All payments are processed securely at checkout.
Yes. Prices include VAT where applicable, and delivery is always free.
Yes. We'll match the price of an identical refurbished item from a high street or online retailer (excluding marketplaces such as Amazon, eBay and Back Market), as long as it can be delivered in the same timeframe. Email info@mobilephonemarket.co.uk with a link to the other product and ours, and order the same day.
No questions match that search. Call or email us below and we'll help.
Still need help?
Talk to our team in Ilford, Monday to Friday, 9am–5pm.
Call us
+44 7438 539585
Mon–Fri, 9am–5pm
Email us
info@mobilephonemarket.co.uk
Visit us
250A High Road, Ilford, Essex, IG1 1YS