Refund policy

Returns Policy

  • You have 30 days from the day you receive your item to return it.
  • Items must be returned in the same condition as received and unused. This includes all accessories and any free add-ons.
  • If there are only 4 days left in the return window, you have 5 working days to send the item back after notifying us.
  • Damaged items or items with software encryption cannot be returned.

How to Return an Item

  1. Email us at info@mobilephonemarket.co.uk to get a Return Merchandise Authorization (RMA) number.

  2. After you get the RMA number, pack your item securely in the original packaging.

  3. Send your return to:

    MobilePhoneMarket
    250A High Road, Mezzanine, Raphael House,
    Ilford, Essex, IG1 1YS

    Note: You are responsible for return shipping costs. Use a trackable shipping method, as we are not liable for lost or damaged returns.

Before Returning Your Device

  • Remove all security and parental locks.
  • Take out your SIM card and any memory cards.
  • Log out of iCloud / Samsung / Google accounts.
  • Backup and delete any personal data.

Failing to do these steps might delay or prevent your return from being processed.

Partial Refunds and Returns

  • If your return does not meet our criteria, it may be partially refunded or rejected. We assess this on a case-by-case basis.

Refunds

  • Once we receive and inspect your return, we’ll email you about the status of your refund.
  • If approved, we will process the refund to your original payment method within a few days.

Late or Missing Refunds

  • If you haven’t received your refund, first check your bank account and then contact your credit card company.
  • Next, check with your bank as processing times can vary.
  • If you’ve done all this and still haven't received your refund, please contact us at info@mobilephonemarket.co.uk or call +44 7438 539585.

Exchanges

  • We only replace items if they are defective or damaged. Contact us within 24 hours of receiving the item to arrange an exchange.
  • Email: info@mobilephonemarket.co.uk
  • Call: +44 7438 539585 (Mon-Fri, 9am-5pm).

Product Quality

  • We don’t guarantee that any product will meet your expectations or that errors will be corrected.

For any further assistance, please contact our customer service team.