Privacy policy

Privacy Policy

1. Introduction and Scope

In this Privacy Policy, “we,” “our,” or “us” refers to MobilePhoneMarket Ltd, the company responsible for processing your order. MobilePhoneMarket Ltd acts as both the data processor and data controller of any Personal Data you provide.

This Privacy Policy outlines how MobilePhoneMarket Ltd collects, uses, and discloses your personal information and data (“Personal Data”).

1.1 By using our Website or registering for any services provided by MobilePhoneMarket Ltd, you consent to the collection and use of your Personal Data as detailed in this Privacy Policy.

1.2 If you have any questions about how your Personal Data is collected or used through our Website, or if you wish to have your Personal Data removed from our database or stop receiving information about our products and services, please contact us at info@mobilephonemarket.co.uk. We will address your query within 48 hours.

1.3 MobilePhoneMarket Ltd may collect and process the following Personal Data from you:

  • Information you provide when filling out forms on our Website, including details provided at the time of registration, subscription to our service, posting material, or requesting additional services. We may also ask for information when you participate in a competition or promotion, or if you report an issue with the Website.
  • Records of any correspondence you have with us.
  • Information from surveys that we may ask you to complete for research purposes, though responding to these surveys is not mandatory.
  • Details of your visits to our Website, such as traffic data, location data, weblogs, and other communication data, whether required for our billing purposes or otherwise, along with the resources you access.

2. Use and Storage of Personal Data

2.1 All Personal Data will be treated as strictly confidential, securely stored, and used by MobilePhoneMarket Ltd solely for purposes related to the operation and improvement of MobilePhoneMarket Ltd services and in accordance with this Privacy Policy. Specifically, we may use your Personal Data to:

  • Register you on our Website and manage the Website services.
  • Fulfill any contractual obligations between you and MobilePhoneMarket Ltd.
  • Enhance MobilePhoneMarket Ltd’s services.
  • Improve the content and usability of our Website.
  • Ensure that content from the Website is displayed in the most effective manner for you and your device.
  • Conduct internal audits.

2.2 If you have opted to receive marketing information, MobilePhoneMarket Ltd may use your Personal Data to:

  • Keep you updated on the latest MobilePhoneMarket Ltd products and services via email. If you wish to receive such information, please check the opt-in box during registration.
  • Administer any prize draws or competitions you enter.
  • Inform you about updates or additional services available through our Website.
  • Develop a profile of you to provide a more personalized service.
  • Conduct demographic research analysis, for which we may aggregate your information anonymously with data from other users.
  • Your email address, used for marketing purposes, may be transferred outside of the EEA as we use a US company to distribute our marketing information. We have verified that they adhere to the EU-US Privacy Shield Agreement.

2.3 Although MobilePhoneMarket Ltd strives to protect your Personal Data, please note that internet transmission is not entirely secure. We cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we receive your data, we employ stringent security measures to prevent unauthorized access.

2.4 MobilePhoneMarket Ltd will not be responsible for any loss or damage caused by distributed denial-of-service attacks, viruses, or other harmful technology that may infect your computer equipment, software, data, or other proprietary material due to your use of the Website.

3. Children's Information

Our services are not designed for children under 16. If you become aware that a child under 16 has provided us with personal information without parental consent, please contact us.

4. Disclosure of Personal Data

4.1 MobilePhoneMarket Ltd may share your Personal Data with employees and agents of MobilePhoneMarket Ltd to manage any accounts, products, and services provided to you now or in the future, using it for purposes related to the operation of the Website.

4.2 We may disclose your Personal Data to any member of our group, which includes our subsidiaries, ultimate holding company, and its subsidiaries, as defined by the Companies Act 2006, and any associated or affiliated companies.

4.3 In the event of business structural changes, such as mergers, acquisitions, bankruptcy, dissolutions, reorganizations, or sales of all or part of MobilePhoneMarket Ltd’s assets, we may disclose your Personal Data.

4.4 MobilePhoneMarket Ltd may disclose your Personal Data to third parties under the following circumstances:

  • To protect the rights, property, or personal safety of MobilePhoneMarket Ltd personnel, other users, and the public.
  • To any entity acquiring all or part of MobilePhoneMarket Ltd's business, provided that your information will continue to be used in accordance with this Privacy Policy.
  • To enforce our terms and conditions.
  • If we are legally required to disclose or share your Personal Data.
  • For fraud protection and crime prevention, including sharing information with the police about any stolen, blocked, counterfeit, or fake devices.
  • To facilitate marketing and promotional communications, research, and analysis (in aggregated, anonymous form).
  • We may engage third-party companies or individuals as service providers or business partners to process data and support our business, including providing virtual computing and storage services.

5. IP Addresses and Cookies

5.1 We may collect information about your computer, such as your IP address, operating system, and browser type, for system administration and to report aggregated information. This data about users' browsing actions and patterns does not identify any individual.

5.2 For the same purpose, we may use cookies. Cookies are small data files sent by a web server to a web browser to collect information back from the browser. They help us track Website usage, identify returning users, and customize parts of the Website based on users' previous interactions. This enables us to improve the Website and provide a more personalized service.

5.3 You can delete cookies from your hard drive at any time or set your browser to disable cookies. However, disabling cookies may limit your ability to use the full functionality of the Website. Unless your browser settings are adjusted to refuse cookies, our system will issue cookies when you log on to the Website.

6. Security

MobilePhoneMarket Ltd takes your security seriously. We implement various measures to protect the information you provide from loss, misuse, and unauthorized access or disclosure, considering the sensitivity of the data we collect, process, and store, and the current state of technology.

7. Third-Party Links

7.1 Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that they have their own privacy policies, and we do not accept any responsibility or liability for them. Please review these policies before submitting any Personal Data to these websites.

8. Data Retention

8.1 Data collected by MobilePhoneMarket Ltd will be retained as follows:

  • If you opt-in to receive marketing information, your name and email address will be retained for five years after your last transaction.
  • If you do not opt-in, your Personal Data, as mentioned in Section 3 of this policy, will be retained for three years after your last transaction.
  • Order information will be kept for seven years in compliance with financial regulations.

9. Access to Information

9.1 You have the right to access, rectify, or erase your Personal Data or restrict its processing. You can exercise your rights in accordance with the applicable data protection laws.

9.2 If you believe that MobilePhoneMarket Ltd is not fulfilling its obligations to protect your data, you can lodge a complaint with the Information Commissioner’s Office via this link: ICO Concerns.

10. Changes to this Privacy Policy

10.1 We may update this policy periodically, and any changes will be posted on this page. By continuing to use our services after these changes take effect, you agree to the revised policy.