Terms of service

Terms of Service

Please read these terms and conditions carefully before buying any device(s). By placing an order, you agree to these terms and conditions.

About Us

The mobile phone sales and recycling services are provided by mobilephonemarket.co.uk (a trading name of MobilePhoneMarket Ltd), registered in England:

  • Company Number: 12379174

  • Registered Office:

    • MobilePhoneMarket Returns Dept,

      250a High Road, Mezzanine, Raphael house, Ilford, Essex, IG1 1YS

We use the trade name "The Mobile Phone Market." When we refer to "we," "our," or "us" in this document, we mean MobilePhoneMarket Ltd, the company that processes your order.

1. Buying a Device from Us

By ordering through mobilephonemarket.co.uk, you agree that your purchase complies with these terms.

  • We reserve the right to refuse service to anyone for any reason at any time.
  • Your content (excluding payment information) may be transmitted unencrypted and involve transmissions over various networks.
  • You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the service without our express written permission.

1.1 Pricing

  • Product prices are listed on our site and may change, but any confirmed order will not be affected by these changes.
  • Prices include VAT (where applicable). If the VAT rate changes before delivery, we will adjust the VAT unless the product has already been paid for in full.
  • Delivery is free on every UK order.
  • Despite our efforts, some products may be incorrectly priced. We will notify you if we find a pricing error and offer you the option to proceed with the correct price or cancel your order.
  • If a pricing error is obvious and unmistakable, we are not obligated to supply products at the incorrect price.

1.2 Price Match Promise

  • We will match the price of identical refurbished items available from high street or online retailers, excluding auction sites like Amazon, eBay, and Backmarket.
  • The product must be available for delivery in the same timeframe as ours.
  • Any shipping charges will be included in price comparisons.
  • Price Match offers are only valid on the day they are issued, and you must place your order on the same day.
  • Price Match cannot be combined with other offers or discounts.
  • We reserve the right to refuse a Price Match request if the conditions are not met or at our discretion.

To request a Price Match:

  • Provide a link to the product on the competitor's site and our site.
  • Email both links to us at info@mobilephonemarket.co.uk with your contact details.

1.3 How the Contract Is Formed

  • Our site is for use by people registered with us and resident in the UK. We may accept or reject orders from outside these territories at our discretion.
  • After you place an order, you will receive an email acknowledging receipt. This does not mean your order has been accepted.
  • We will confirm our acceptance by sending a Dispatch Confirmation email, which forms the contract between us.
  • If we cannot supply a product (e.g., it's unavailable or there was a pricing error), we will inform you and refund any payments made.

1.4 Returns Policy

  • Our return policy lasts 30 days from the date you receive the product. The product must be in the same condition as when you received it and unused.
  • To return a product, email customer service at info@mobilephonemarket.co.uk to obtain a Return Merchandise Authorisation (RMA) number.
  • Ship the product back to us at your cost using a trackable method.

Return Address: 

  • MobilePhoneMarket Returns Dept,

    250a High Road, Mezzanine, Raphael house, Ilford, Essex, IG1 1YS

  • Remove all security locks, SIM cards, memory cards, and personal data from your device before returning.
  • We may provide partial refunds if the returned product does not meet our terms.

1.5 Refunds

  • Once we receive and inspect your return, we will notify you by email if your refund is approved.
  • Approved refunds will be processed and credited to your original payment method within a few days.

1.6 Late or Missing Refunds

  • If you haven’t received a refund yet, check with your bank or credit card company as processing times can vary.
  • If you still have not received your refund, contact us at info@mobilephonemarket.co.uk or call +44 7438 539585

1.7 Exchanges

  • We replace items only if they are defective or damaged. Contact us within 24 hours of receipt at info@mobilephonemarket.co.uk or call +44 7438 539585 for exchanges.
  • We do not guarantee that products, services, or information will meet your expectations or that any errors will be corrected.

1.8 Shipping and Delivery

  • Orders placed before 2pm are processed the same working day.
  • We use reliable couriers. Delivery normally takes 2-4 working days and is free. You will receive a shipping confirmation email with tracking details once your order is dispatched.
  • Contact customer service if your order is delayed.
  • Deliveries outside mainland UK or to BFPO addresses may have restrictions and extended delivery times.

1.9 International Delivery

  • We currently deliver to UK addresses only and do not deliver internationally.

1.10 Refurbished Device Warranty

  • Refurbished devices come with a 12-month warranty. The battery has a 3-month warranty.
  • The warranty covers defects in materials and workmanship, not damage caused by misuse or accidents.
  • To claim under warranty, email customer service at info@mobilephonemarket.co.uk for an RMA number and return the item to the address provided.

1.11 New Product Warranty

  • New products have a standard 12-month warranty. Manufacturer’s warranty may also apply.
  • Follow the same process as for refurbished devices to claim under warranty.

1.12 Our Commitment to the Environment

  • We are committed to funding environmental improvements through purchases on our website.
  • This includes tree planting and wildlife conservation projects.

1.13 General Terms

  • These terms and conditions are governed by the laws of England. We may update these terms from time to time.

1.14 Events Outside Our Control

  • We are not liable for any delays or failures in performance caused by events outside our reasonable control.

1.15 Liability Terms

  • We are responsible for foreseeable loss or damage caused by our breach of these terms, but not for any unforeseeable losses.
  • We do not exclude or limit liability for death or personal injury caused by our negligence or for fraud.

1.16 Privacy Policy

  • We take data protection seriously. Refer to our Privacy Policy for details on how we handle your data.

1.17 Complaints

  • We have a complaints procedure. Please contact Customer Services if you have a complaint or enquiry.

1.18 Customer Services

Contact Us:

  •  Address: MobilePhoneMarket Customer Services, 250a High Road, Mezzanine, Raphael house, Ilford, Essex, IG1 1YS
  • Email: info@mobilephonemarket.co.uk
  • Tel: +44 7438 539585